Refund policy

Refund & Return Policy

Last Updated: June 2026

At IKKUZ, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.
  • Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Beauty and personal care products that have been opened or used
  • Hygiene-related products
  • Gift cards
  • Clearance or final-sale items
  • Customized or personalized products

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item and packaging

After verification, we will arrange a replacement, store credit, or refund as appropriate.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your payment provider or bank.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service when returning items.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: info@ikkuz.com